Client Care Coordinator
Client care coordinator services
- Client Communication & Support:
- Serve as the main point of contact for clients, answering questions and addressing concerns.
- Ensure that clients are kept informed about progress, updates, and timelines related to their real estate transactions.
- Provide regular follow-ups to keep clients engaged and satisfied with the process.
- Scheduling & Appointments:
- Coordinate appointments for property viewings, inspections, meetings, and closings.
- Manage the calendar of real estate agents and schedule showings or other necessary appointments.
- Documentation & Data Entry:
- Handle and organize paperwork such as contracts, agreements, disclosures, and other documentation related to buying or selling properties.
- Maintain client files and ensure all information is accurate and up-to-date.
- Transaction Management:
- Assist in coordinating the various stages of a real estate transaction, from initial offer to closing.
- Track deadlines, contingencies, and important milestones in the transaction process.
- Ensure all tasks are completed on time and that all parties involved are aligned.
- Marketing & Listing Support:
- Assist in creating marketing materials for listings, including flyers, online listings, and social media posts.
- Help with property staging and photography coordination.
- Problem Resolution:
- Address any issues or obstacles that may arise during the real estate process and find solutions to keep things on track.
- Handle minor complaints or issues, escalating them to the agent or management if necessary.
- Client Follow-Up:
- After a sale or purchase, follow up with clients to ensure satisfaction and address any post-transaction needs.
- Gather feedback to improve client services and strengthen relationships for future business.
- Administrative Support:
- Provide general administrative support to real estate agents, brokers, or office teams.
- Assist in organizing and maintaining office systems and records.